Frequently Asked Questions

We are not a giant call center style billing company.  We are a boutique style partner focused on personalized support, customization, communication and real world dental experience.  The Owl Team is a highly specialized group of experienced dental managers.  We are the leaders in customized outsourcing services.  We tailor each step of our services to your needs & preferences.  Unlike most other companies, our team is located in the USA and they are W-9 employees, NOT independent contractors.

We work with dental practices of all sizes & specialties across the United States.  Our clients include solo practices, multi-provider offices, group practices, startups, specialty offices and growing dental organizations looking for reliable administrative support and operational guidance. 

We have experience with many major dental software platforms including Eaglesoft, Dentrix, Dentrix Ascend, Open Dental, Curve, Denticon, Carestack, Dentimax, tab32 and more.  If you use a different system, just ask - chances are we've worked with it.

Yes!  We are a US based company serving dental practices nationwide.  Our headquarters is in sunny Florida.  We do NOT outsource any part of our services to another company or country.  Our team is thoroughly background checked, skill verified & all located in the US.

Yes!  We work with general dentists as well as specialists including oral surgeons, periodontists, pediatric dentists, orthodontists, endodontists & prosthodontists.  We have team members who are trained in each specialty and ready to help you with your individual needs.

We provide remote dental administrative support services for practices across the United States.  Our services include Insurance Verifications, Insurance Claim Filing, Outstanding Insurance Claim Research, Insurance Payment Posting, Patient Collections, Account Audits, Credentialing, Fee Schedule Updates, Revenue Cycle Management, Medical Claim Filing, Team Training, Practice Coaching, Temporary & Long Term Coverage and Custom Projects.

Our team securely accesses your practice software remotely to complete assigned tasks, communicate with your team & keep workflows moving efficiently - without the overhead of hiring additional in-office staff.  For server based systems, we utilize the remote access software, ConnectWise Control - known for its robust security including AES-256 encryption and two factor authentication.  For cloud based systems, we can typically access everything we need with just a dedicated cloud login.

Yes!  Protecting patient information is extremely important to us.  We follow HIPAA compliant processes and security standards when handling protected health information.  Our team is HIPAA certified and retrained annually.

Absolutely not.  Our service agreements are only for 60 days.

In many cases, onboarding can begin within days with services starting anywhere from 1-4 weeks depending on the scope of services needed and our current client load.

YES!  Honestly this is one of the biggest reasons offices reach out.  We can help bridge staffing gaps, reduce overwhelm and keep critical administrative systems moving while you hire.  Need temporary coverage for maternity/paternity/medical leave?  We've got you.  Need long term coverage?  No worries.  We are here to support your practice in any situation.